Sniffers recognizes the importance of safeguarding the personal information of its customers using the Foreign Exchange Services. The following Privacy Policy sets out the basis on which any of your personal information will be collected, stored and used by us and reflects Sniffers’ commitment to maintain the confidentiality of personal information and to provide its customers with the best possible service. Please read this Privacy Policy carefully. By proceeding to use any of the Foreign Exchange Services you confirm that you have read, understood and agree to this Privacy Policy in its entirety.
Information we collect
We collect and process personal information in two ways:
- Information you give us
Personal Information. When you use the FX Services, we may ask for information about you. This may include your name, date of birth, home address, billing address, office address, e-mail address, the form(s) of identification you provide (e.g. passport or driving licence) and the personal information contained within those forms of identification, mobile telephone number, landline telephone number, credit or debit card information, other payment details, such as your bank account information, as required by us in order to complete your transaction and provide your payment choices and travel details (including future travel dates and destinations). If you do not provide the information we require to process a transaction, we may not be able to proceed with your order.
- Information we collect from your use of our services
We may collect information about you, the FX Services and how you use them. This could include:
Transactional information about our Services and how you use them.
Information you share with us when you contact us for any reason either in writing, by phone or by any other means. This may for example be in-store , through our contact centre, or through social media
CCTV images from equipment in place at our store for the purposes of prevention and detection of crime and public safety.
Retention of Personal Information
We only retain your personal information for as long as is necessary for us to use your information as described above or to comply with our legal obligations.
Maintenance of Accurate Information
We strive to ensure that the information we maintain about our customers is accurate, current and complete. We respond to requests from customers to correct inaccurate information in a timely manner.
Security
We have a number of security measures in place to protect your personal information.