PRIVACY POLICY
We at OHM FOREX PVT LTD truly understand how crucial it is to protect your personal information. Our Privacy Policy outlines how we gather, store, and use the data you entrust with us. We’re committed to respecting your confidentiality while delivering our services efficiently. By using our Foreign Exchange Services, you affirm having read, understood, and agreed to this policy in full.
What Information We Collect:
- Direct Information You Give Us: This includes your personal details such as your name, email, phone numbers, home and billing addresses, and more. We also ask for identification documents like your passport or driver’s license, plus payment methods and transaction preferences. You might share future travel plans like dates and destinations too. Please note, we need this information to efficiently process transactions, and without it, we might be unable to serve you.
- Information from Your Interactions with Us: We collect data on your transactions with us. Moreover, when you reach out via phone, email, social media, or visit our stores, we gather those interactions. At our physical locations, we use CCTV for crime prevention and ensuring public safety.
How We Manage Your Personal Information:
We retain your details only as long as needed to fulfill our duties, process transactions, or meet legal obligations. We aim to keep your information accurate, current, and complete. If updates are needed, simply contact us and we’ll promptly assist.
Safeguarding Your Information:
We employ stringent security measures to guard against unauthorized access, misuse, or disclosure of your personal information. This dedication underscores our commitment to your privacy.
Should you have any questions about our Privacy Policy, feel free to reach out at the designated contact points. Your peace of mind is paramount to us.
GRIEVANCE POLICY
The Company strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal.
You can file a grievance/share feedback towards the services rendered by the Company or any other issues.
For all complaints sent to info@sniffersforex.com or 48/49 Patel Market Rajpur Road, Dehradun 248001 Uttarakhand, you will receive an acknowledgment for your complaint within 48 (forty eight) hours of the complaint being shared. For the purposes of this clause, OFPL Admin is the grievance redressal officer. Furthermore, all complaints shall be redressed within 1 month of the complaint being made. You may use your Complaint Number/Voucher Number to follow up on the complaint being made.
In order to make the Company redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated time frame.